FAQ
Frequently Asked Questions (FAQ)
Welcome to our FAQ page! Here you will find answers to frequently asked questions. If you cannot find what you are looking for, please do not hesitate to contact us at support@vividhappiness.com. Please include your order number and the email address used for your order so that we can assist you quickly!
Ordering & Payment
Q: How do I redeem a discount code? A: To redeem your discount code, please follow these steps: To redeem your discount code during the checkout process—whether paying via PayPal or credit/debit card—please proceed as follows:
Select the product you wish to purchase and click "Add to Cart."
In the shopping cart, click "PAY WITH DEBIT/CREDIT CARD" to proceed to checkout (this applies to both PayPal and credit card payments).
On mobile: Tap "Show order summary" at the top of the screen to reveal the discount code field.
On desktop: Enter your discount code into the field located on the right-hand side.
Once you have applied the code, continue with your payment, either via PayPal or by entering your credit card details.
Q: What payment methods do you accept? A: We accept a wide range of secure payment options:
PayPal
Visa, MasterCard, American Express (AE), Diner’s Club
Most major debit/credit cards
Apple Pay & Google Pay
Q: How much is shipping? A: Our standard shipping fee is typically $5.99 for worldwide shipping. The final price may vary depending on your location and any active promotions. The exact shipping costs will always be clearly displayed to you at checkout before you complete your purchase.
Shipping & Delivery
Q: Do you offer international shipping? A: Yes, we ship worldwide! We are an international company with logistics centers located around the globe. To ensure the fastest possible delivery, our logistics team ships your order from the nearest available warehouse based on your location.
Q: How long does shipping take? A: Our estimated delivery time is 10–20 business days after your order has been processed and shipped.
Q: How can I track my order? A: Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your shipment on a universal tracking site such as 17track.net.
Q: Why isn't my tracking status updating? A: Please allow the tracking system up to 24–48 hours to display new updates after you receive your shipping confirmation. It is normal for a package not to show any updates for a few days while it is in transit between different distribution centers.
Q: I only received part of my order. Why? A: If your order contains multiple items, they may be shipped in separate packages from different warehouses to ensure they reach you faster. Each package will receive its own tracking number, which will be sent to you via email.
Order Changes & Cancellations
Q: Can I change my delivery address, name, or phone number? A: This is extremely time-sensitive. Please contact us immediately at support@vividhappiness.com with the subject line "Urgent: Address Change." In your email, please provide the following information:
Your order number (e.g., 071SHOP-112938)
The email address used for your order
The complete and correct shipping information. We will do our best to update your order, provided it has not yet been processed. If the order has already been shipped, we can no longer make any changes and recommend that you contact the courier service directly.
Q: Can I change the items in my order (e.g., size, color, quantity)? A: This, too, is very time-sensitive. Please send us an email immediately at support@vividhappiness.com with the subject line "Urgent: Order Change." In your email, please provide the following information:
Your order number (e.g., 071SHOP-112938)
The email address used for your order
The specific change you wish to make. We can only accommodate your request if your order has not yet reached the shipping processing stage. This window of opportunity is often very brief.
Q: Can I cancel my order? A: If your order has not yet been shipped, we can process a cancellation. Please note that a small processing fee may apply. If your order has already been shipped, it can no longer be cancelled.
Issues After Delivery
Q: My order arrived damaged. What should I do? A: We sincerely apologize. Please send us an email at support@vividhappiness.com with the following details, and we will assist you immediately:
Your order number (e.g., 071SHOP-112938) and the email address used for the order
Photos or a video showing the damaged items
A photo of the shipping label on the package
Q: What if I believe my item has a quality issue or a defect? A: We take product quality very seriously, and we are sorry that your item did not meet our standards. Please send us an email at support@vividhappiness.com so that we can resolve the issue. In your email, please include:
Your order number (e.g., 071SHOP-112938) and the email address used for the order
A clear description of the quality issue
Photos or a short video clearly showing the defect
Q: I received the wrong item, or an item is missing. What should I do? A: We are very sorry about this error. Please send us an email at support@vividhappiness.com so that we can resolve this for you. Please attach the following to your email:
Your order number (e.g., 071SHOP-112938) and the email address used for the order
The email address used for your order
A photo or video of the incorrect item you received (or a list of the missing items)
Account & Communication
Q: I haven't received an order confirmation email. What should I do? A: First, please check your spam or junk folder. If you cannot find it there, please contact us at support@vividhappiness.com using the email address you likely used during checkout. We will look up your order and resend the confirmation.
Q: I haven't received my tracking number yet. What should I do? A: Tracking numbers are typically sent 1–2 business days after your order has been processed. If more time has passed, please check your spam folder first, and then contact us for an update.