Shipping Policy
Last Updated: July 25, 2025
Thank you for shopping with us. This policy outlines the terms and procedures regarding the shipment of your order. Our goal is to provide a transparent and reliable shipping experience.
1. Order Processing
All orders are processed and shipped from our warehouses within 3 business days of receipt. The processing phase includes order verification, quality control, packaging, and handover to the shipping carrier.
Please note: Orders placed on Saturdays, Sundays, or public holidays will be processed on the following business day.
2. Shipping Times and Costs
Once an order has been shipped, the following estimated delivery times apply:
Estimated Shipping Time: 10–20 business days.
Shipping Costs: A flat-rate worldwide shipping fee of $5.99 USD applies to all orders.
Total Estimated Delivery Time: Your total delivery timeframe is calculated by combining the order processing time and the shipping time, and is estimated to be 13–23 business days.
3. Potential Delays
Please note that all shipping times are estimates and cannot be guaranteed. We are not liable for delays caused by factors beyond our control, including, but not limited to:
Customs inspections and clearance procedures.
Disruptions involving shipping carriers or transportation delays.
We appreciate your patience and understanding in such instances.
4. Order Tracking
After your order has been shipped, you will receive a confirmation email containing a tracking number. You can monitor the status of your shipment using this number at the following address:
www.17track.net
Please allow the shipping carrier a few business days after you receive the confirmation email to update the tracking information.
5. Partial Shipments
If your order contains multiple items, they may be shipped in separate packages from different logistics centers. This approach allows for more efficient processing and overall faster delivery. For each package shipped, you will receive a separate shipping confirmation containing a unique tracking number.
6. Order Changes
Requests to modify order details (e.g., shipping information, item size, color, quantity) are extremely time-sensitive. Any changes must be requested *before* the order has been processed for shipment. We recommend that you contact us immediately—preferably within 12 hours of placing your order.
Please send an email to our support team including the following details:
Your order number (e.g., 071SHOP-123331) and the email address used for the order.
A clear description of the requested changes.
Although we will do our best to accommodate your request, we cannot guarantee that changes can be made once an order has entered the shipping process.
7. Unsuccessful Delivery Attempts
In the event of an unsuccessful delivery attempt, the carrier typically holds the package at a local facility. We advise customers to first contact their local delivery service using their tracking number to arrange for redelivery or pickup. We are not liable for packages that are returned to us due to an incorrect address provided by the customer or due to a failure to pick up the package.
8. Shipment Status Inquiries
It is normal for tracking information to show gaps or pauses during transit. As a general guideline: if tracking activity has been visible within the last 7 days, the package is still in transit within the carrier's network. If no tracking activity has occurred for more than seven consecutive days, please contact our support team for assistance.
9. Lost or Stolen Packages
If you believe your package has been lost in transit—specifically after the 7-day period without tracking updates—please contact us. Our team will initiate an investigation with the shipping carrier. If the carrier confirms that the package has been lost, we will reship the order at no additional cost.
Disclaimer: Our liability does not extend to packages that have been confirmed as "Delivered" by the carrier's tracking system. We are not responsible for packages that are lost or stolen after a confirmed delivery to the specified address.
10. Shipping Destinations and Origin
Shipping Destinations: We offer worldwide shipping. In the rare event that our logistics partners are unable to serve a specific country, we will notify you immediately to make alternative arrangements.
Origin: To enable a diverse product range, items are shipped from our logistics centers in the USA, Canada, Australia, and the EU, as well as directly from our manufacturing partners.
11. Disclaimer
Just a few final, important notes. By placing an order with us, you agree to the following terms:
Shipping Times: All shipping times are estimates, not guarantees. We are not responsible for delays caused by customs, delivery carriers, or other factors beyond our control.
Customs Duties, Levies, and Taxes: As the buyer, you are responsible for all customs fees, import duties, taxes, or other charges that may be levied by the authorities in your country. These charges are not included in the item price or shipping costs.
Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are not liable for packages that are lost or returned due to an incorrect address.
Delivered Packages: Our responsibility for an order ends once the tracking status indicates successful delivery. From that point on, we are not liable for lost or stolen packages.
For all inquiries, please contact our support team at support@mosyftsend.com. To ensure fast and efficient service, please include your order number (e.g., 031SHOP-1938) and the email address you used for the order in your message.