Return and Refund Policy

Last Updated: July 25, 2025

Thank you for shopping with us. Your satisfaction is our top priority. If you have any concerns regarding your order, we ask that you contact us directly at support@vividhappiness.com, providing your order number (e.g., 015SHOP-1218) and the email address used for your order, so that we may resolve the issue. Please read our full policy carefully below.

General Policy

Please note that all sales are final. We do not offer returns or exchanges, with the sole exception of items that exhibit a proven quality issue or if an incorrect product was shipped.

Damage and Quality Issues

We stand behind the quality of our products. Should you discover upon receipt that an item is defective, damaged, or incorrect, please contact our support team directly as a first step. We are fully committed to working with you to find a fair resolution.

Please inspect your order upon receipt and contact us within 7 days of delivery.

To ensure a speedy resolution, please contact us at support@vividhappiness.com with the following information:

Your order number (e.g., 015SHOP-1218) and the email address used for the purchase.

A description of the issue.

Clear photo or video evidence of the defect, damage, or incorrect item.

Our team will review your claim and determine the appropriate resolution. Solutions are evaluated on a case-by-case basis and may include a replacement, a partial refund, or a full refund.

Refunds

If a full or partial refund is the approved resolution for your claim, it will be credited to your original payment method. You can expect the amount to appear in your account within 7–12 business days. Please note that final posting times depend on the processing speed of your bank or credit card company.

Exchanges

We do not offer exchanges. We only replace items if they are defective or damaged upon arrival and a claim has been approved.

Unauthorized Returns

Please do not return items to us unless you have been explicitly instructed to do so by our support team. To be eligible for a resolution, you must first contact us to open a case.

Any item returned without prior notification and an approved claim will not be accepted. We cannot provide assistance—including refunds or replacements—for unauthorized returns.

Contact Us

If you have any questions or concerns, please do not hesitate to contact our support team. Contacting us directly at support@mosyftsend.com—including your order number (e.g., 015SHOP-1218) and the email address used for your order—is the fastest and most effective way to resolve any issue. We are committed to your satisfaction and will always do our best to resolve the problem.